Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hamzanisar859@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hamzanisar859@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hamzanisar859@gmail.com.

N&H Vintage Clothing – Return Policy

At N&H Vintage Clothing, we carefully inspect every item before it is listed for sale. As our products are genuine vintage and pre-owned pieces, minor signs of age or wear should be expected and are considered part of the garment's character.

Returns

We accept returns within 14 days of the date you receive your order.

To be eligible for a return:

The item must be returned within 14 days of delivery.
The item must be in the same condition as received.
All original tags (if applicable) must still be attached.
The item must not have been worn, washed, altered, or damaged after delivery.

Non-Returnable Items

We cannot accept returns for:

Items marked as Final Sale.
Gift cards.
Items that have been washed, worn, altered, or damaged by the customer.
Returns requested after the 14-day return period.

Return Process

To request a return, please email us at info@nhvintageclothing.co.uk with:

Your order number
Your full name
The reason for your return
Photos if the item is damaged or incorrect

Once your return is approved, we will provide instructions on how to send your item back.

Please note that customers are responsible for return shipping costs unless the item received is incorrect or faulty.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photographs. We will resolve the issue as quickly as possible by offering a replacement (where available) or a full refund.

Exchanges

As every vintage item is one-of-a-kind, we cannot guarantee availability for exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

N&H Vintage Clothing – Refund Policy

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your return is approved:

Your refund will be processed to your original payment method.
Refunds are typically issued within 5–10 business days, depending on your payment provider or bank.