Refund policy

N&H Vintage Clothing – Returns and Refunds

We sell vintage, pre-owned and graded clothing. Minor signs of age or wear may be part of an item’s stated condition. Please read the product description and grading information before ordering. This does not affect your rights if an item is faulty or not as described.

Change-of-mind returns

If you buy online as a consumer, you can cancel your order within 14 days of receiving it. To cancel, email info@vintageclothing.co.uk with your name and order number. You then have a further 14 days to send the items back.

Please return items in the condition in which you received them. You may inspect them as you would in a shop. If handling beyond this has reduced their value, we may make an appropriate deduction from your refund.

For a change-of-mind return, you pay the return postage. We recommend using a tracked service and keeping proof of posting.

Send returns to:

N&H Vintage Clothing
Carnegie House
Witan Gate
Milton Keynes
MK9 2DA
United Kingdom

Please email us before posting your return so we can identify your order. You do not need to wait for our approval to exercise your cancellation rights.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty, is not as described, or you receive the wrong item, email info@vintageclothing.co.uk with your order number and a description of the issue. Photos are helpful where available. Please contact us as soon as reasonably possible so we can resolve the issue.

Where we are responsible for the problem, we will cover reasonable return postage or arrange a return label. Your statutory rights are unaffected.

Refunds

For a change-of-mind cancellation, we will refund eligible items to your original payment method within 14 days of receiving them back, or receiving evidence that you have sent them back, whichever is earlier. If you cancel the whole order, we will also refund the standard delivery charge you paid to receive it. Any extra amount paid for a premium delivery option is not refundable.

We will let you know when we have received your return. Once a refund has been issued, your bank or payment provider may take additional time to show it in your account.

If you have handled an item beyond what is needed to inspect it and this has reduced its value, we may make an appropriate deduction. We will explain any deduction to you.

Exchanges

Vintage items may be one of a kind, so we cannot guarantee a replacement or exchange. If you would like a different item, contact us or return the original item under this policy and place a new order.

Exceptions

Some goods may be exempt from change-of-mind cancellation under applicable law, such as sealed goods unsuitable for return for health or hygiene reasons once unsealed. Any exception does not remove your statutory rights if goods are faulty or not as described. A sale price or “final sale” label does not, by itself, remove those rights.