Shipping policy

Shipping Policy

Effective Date: 20 June 2024

At N&H Vintage Clothing, we aim to process and deliver your order as quickly and securely as possible. Please read our Shipping Policy before placing an order.

1. Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK public holidays will be processed on the next business day.
During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email.

2. Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any available free shipping promotions will be clearly displayed on our website.

3. Delivery Times

Estimated delivery times are:

United Kingdom

Standard Delivery: 2–5 business days
Express Delivery (if available): 1–2 business days

International Orders

Europe: 5–10 business days
Rest of the World: 7–15 business days

Delivery times are estimates and may vary depending on your location, customs processing, or courier delays.

4. International Shipping

We ship to selected international destinations.

Please note:

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
These charges are not included in the purchase price or shipping cost.

5. Tracking Your Order

Where available, tracking information will be sent via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

6. Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

N&H Vintage Clothing cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will do our best to help, we cannot guarantee changes can be made once your order has been processed.

7. Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us at info@nhvintageclothing.co.uk.

We will work with the shipping carrier to investigate the issue and keep you informed throughout the process.

Please note that delivery delays caused by couriers, customs, severe weather, or other circumstances beyond our control may occur.

8. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photographs of the damaged item(s)
Photographs of the packaging

We will assess the issue and arrange an appropriate resolution, which may include a replacement (if available) or a refund.

9. Delivery Confirmation

Once a parcel has been marked as delivered by the shipping carrier, responsibility for the shipment passes to the customer.

If you believe your parcel has been delivered incorrectly, please contact both the courier and us as soon as possible so we can assist with the investigation.